Customer Care Management Degree | Jones International University

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Overview

Protect your most valuable asset. Every savvy business leader knows that his/her success hinges on providing its customers – both internal and external – with a high level of service that surpasses their expectations. Customer service is essential to not only retain existing customers but grow a business. Those skilled in customer care bring value to their organizations and will find that their talents are in high demand across all channels. JIU created its BBA in Customer Care Management degree program to provide you with a solid foundation in business fundamentals (finance, accounting, organizational communication, and management, etc.) while exposing you to the specific knowledge and practical techniques needed to excel in the customer service arena.

Curriculum Overview

Orientation (Credits: None)
JIU101: Orientation - Successful Online Learning

2 Student Success Courses (Credits: 6)
CRT100: Critical Thinking and Creative Problem Solving
ENG100: The Writing Process

8 General Education Courses (Credits: 24)
ENG101: Composition
ENG102: English Literature
IT102: Introduction to Computer Information Systems
MATH101: Introduction to College Math
SCI201: Science and Technology
SCI202: Physics of Modern Technology I
SCI203: Physics of Modern Technology II
SPCH101: Fundamentals of Public Speaking

Arts Elective Courses (Credits: 3)
ART101: Art Appreciation
MUS101: Introduction to World Music

3 General Education Elective Courses (Credits: 9)
GEOG201: Human and Cultural Geography
HIST202: Contemporary World History: 1945–Present
HUM201: Peace and Conflict Studies
MATH201: Intermediate College Algebra
PSY201: Psychology of the Organization

4 Elective Courses (Credits: 12)
BBA311: Using the Internet in Business
BC355: Business Communication Contexts
BC372: Intercultural Communication
BC380: Team Communication
BC465: Negotiation and Conflict Management
BC470: Collaboration Technology Systems
BC475: Organizational Training and Development
MATH301: Business Mathematics

6 Business Administration Core Curriculum Courses (Credits: 18)
BBA101: Introduction to Business
BBA110: History of Business
BBA204: Legal Environment of Business
BBA210: Financial Flow - Follow the Money
BBA211: Introduction to Management
BBA212: Technical Writing

11 Business Administration Courses (Credits: 33)
BBA301: The Global Marketplace
BBA304: Marketing Management
BBA305: Introductory Economic Theory
BBA306: Financial Accounting
BBA307: Finance
BBA310: Management
BBA431: Marketing Research
BBA484: Global Strategies
BC345: Organizational Communication
BC352: Fundamentals of Business Writing
ETH401: Making Ethical Management Decisions

4 Specialization Courses (Credits: 12)
BC403: Leadership
CCM400: Service Operations Management
MGT400: Workplace Management
MGT401: Quality Assurance

Capstone (Credits: 3)
BBA490: BBA Capstone

Outcomes

Specialization Learning Outcomes

Analyze the tools and processes of the support center manager and understand the implications for effective customer service.
Identify leadership qualities and to assess the effectiveness for future, personal, career directions.
Examine the critical legal and ethical issues faced by managers and their impact on business operations.
Enumerate and describe the steps required to plan for quality assurance and identify methods that position a company to achieve its quality objectives.

Program Learning Outcomes

Summarize ongoing and developing issues and trends related to leading and managing organizations in global business environments.
Describe macroeconomic strategies (cost, production structure, etc.) appropriate for companies operating in a variety of markets, including global and e-commerce markets.
Differentiate ethical and legal reasoning concepts, theories, and issues as they apply to the conduct of business in global and e-commerce environments.
Explain the financial accounting concepts that are germane to the conduct of business in global and e-commerce environments.
Discuss the marketing issues, concepts, and trends that are crucial to the conduct of business in global and e-commerce environments.
Employ financial reporting and accounting information in managerial decision-making.
Develop personal strategies for dealing with potential ethical dilemmas.
Recognize the ethical perspectives of others.
Examine leadership/management concepts of organizations that operate across international borders.
Describe rules, conventions and practices for measuring and reporting economic events in financial terms.
Apply budgeting, cash management, credit administration, investment analysis, borrowing funds and financial forecasting to effective business decision making.
Review marketing challenges and opportunities to identify sound marketing strategy decisions.
Demonstrate selected principles of business communication to a variety of management challenges.

Academics

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Customer Care Management

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Specialization Learning Outcomes

Program Learning Outcomes

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