This course introduces students to relevant principles and practices of organizational communication – the human communication processes in organizations through which the organizational reality is constructed, maintained, reproduced and changed. Recognizing that contemporary organizations operate in the “communications era,” shaped by such forces as globalization, technological advancement, social networking and the mass production of information, key concepts and theories of organizational communication are presented in this context. Students are encouraged to develop the communication competencies that are necessary for successfully navigating organizational life.
Students will examine such key topics as:
- 21st century trends shaping organizational communication
- The relationship of organizational communication to organizational structures and processes, as well as relationships both within and outside the organization
- The role of leaders in organizational communication
- Communicating organizational values and ethics via strategic organizational communication
For the course project, Organizational Communication Report: A Case Study of Communication Processes in a Selected Organization, students will conduct a case study on an organization of their choice. As a whole, the case study will reflect the students’ insights on how human communication processes within an organization operate to construct, maintain, reproduce and change the organizational reality.
Course Learning Objectives
- Identify important trends that are shaping organizations in the 21st century, and discuss their implications for organizational communication.
- Describe the reciprocal influence between organizational communication, and organizational structure and culture.
- Analyzing a dyadic organizational relationship in terms of organizational assimilation, the quality of interpersonal communication and participation in communication networks.
- Analyze the organizational communication processes through which a group or team performs work for the organization, as well as how the organization supports effective communication on the group or team.
- Examine the overall conflict climate in an organization and how conflict is expressed through organizational communication.
- Conduct an analysis of a manager or leader’s use of organizational communication to achieve organizational goals, promote vision and inspiration, and manage organizational change.
- Conduct an analysis on the use of strategic organizational communication for promoting an organization’s values and ethics, and achieving organizational goals.
- Examine how human communication processes operate to construct, maintain, reproduce and change the organizational reality.
- Examine how the communication competencies of each individual contribute to effective organizational communication.
- Identify their own critical organizational communication competencies and areas for improvement, and create an action plan for further development.
Students will need Microsoft PowerPoint for creating the final course presentation.