This course presents a comprehensive process for conflict management, from needs assessment to final program evaluation. Students will explore topics such as:
- Assessment of various dimensions of conflict, including structural, psychological, and interactional
- Conflict intervention strategies, including negotiation, conversation, problem solving, dialogue, mediation, and arbitration
- Evaluation of conflict management programs and strategies
The course project, Conflict Assessment Report: Analyzing and Managing Organizational Conflict, engages students in identifying an organizational conflict, assessing its dimensions, analyzing it from three theoretical perspectives, determining what interventions strategies have been attempted, recommending strategies for managing the conflict, and proposing options for evaluating the success of their conflict management plan.
Course Learning Objectives
- Describe the patterns and features of constructive and destructive conflict.
- Consider the various dimensions along which a conflict situation can be assessed, and the implications of assessment strategies for conflict management options.
- Evaluate the influence of structural features such as power, culture, and organizational context in a conflict situation.
- Evaluate the influence of psychological features such as emotions, attribution, and framing in a conflict situation.
- Evaluate the influence of interactional features such as conflict styles, positioning, and metaphor use in a conflict situation.
- Analyze the value and impact of direct conflict management strategies, including conversation, problem solving, and negotiation.
- Analyze the value and impact of third party intervention processes in the management of conflict, including third party assistance, third party decision-making, and organizational dispute systems design.
- Write a comprehensive report on an organizational conflict that includes a conflict assessment, theoretical analysis, recommendations for conflict management, and a plan for the reflective evaluation of these recommendations.