MBA533: Marketing Health Services

Course Credits:
3
Course Hours Per Week:
15

Course Overview

This course examines the basics of healthcare marketing with an emphasis on how marketing informs, helps to develop, and contributes to the business growth goals of a healthcare organization. Emphasis is placed on balancing the needs of a diverse range of buyers, sellers, and stakeholders; developing and critiquing healthcare marketing communications; and incorporating new communications media and technologies into the healthcare marketing mix. Students will explore a wide variety of topics including:

  • Healthcare marketing strategy and branding
  • Market analysis and market research
  • Marketing channels and communications
  • Customer relationship management

The course project is a Marketing Plan: Launching a Healthcare Product or Service. Students will develop a complete marketing plan, create a marketing communication product, critique a healthcare advertisement, and investigate how healthcare organizations are using social media for marketing and customer/stakeholder relationship management. 

Course Learning Objectives

  • Apply the fundamental principles of marketing to healthcare organizations.
  • Conduct a competitive market analysis.
  • Formulate a marketing plan for a new or enhanced healthcare product service.
  • Develop marketing objectives, strategies, and tactics.
  • Create a healthcare marketing communication product.
  • Evaluate the effectiveness of a healthcare marketing communications product.
  • Discuss the use of various types of social media in healthcare.