MBA561: Conflict Management

Course Credits:
3
Course Hours Per Week:
15

Course Overview

This course examines constructive approaches for managing conflict in organizations. Using a systems perspective, along with theories of planned change in organizations, students learn to recognize and manage organizational conflict dynamics at the interpersonal, group, and organizational levels. Students will investigate a wide range of related topics including:

  • Communication
  • Negotiation
  • Team building
  • Organizational change
  • Mediation, arbitration, and litigation

The course project is an Integrated Conflict Management System: Managing Conflict in an Organization. Students will assess the various sources of conflict in an organization, propose conflict management strategies appropriate to the organizational context, and make plans for the implementation and evaluation of their integrated conflict management systems.

Course Learning Objectives

  • Assess the nature, sources, and effects of conflict in an organization.
  • Analyze conflict at the interpersonal, group, and organizational levels in an organization.
  • Suggest appropriate conflict management strategies at the interpersonal, group, and organizational levels in an organization.
  • Design a plan for implementing an integrated conflict management system in an organization.
  • Design a plan for evaluating an integrated conflict management system in an organization.
  • Develop a comprehensive Integrated Conflict Management System for an organization.