MGT401: Quality Assurance

Course Credits:
3
Course Hours Per Week:
12

Course Overview

This course offers a broad overview of how a quality assurance program can be implemented in an organization. Stepping through the phases of two quality assurance methodologies, Six Sigma and DMAIC (define, measure, analyze, improve, and control), students gain an understanding of the quality assurance methods that can position a company to achieve its quality objectives.

The course project, Quality Improvement Project: Using the DMAIC Methodology for Quality Assurance, uses the structured DMAIC approach for improving a target organization’s service quality. Students will select a company, review its key processes, and identify improvement areas with respect to customers’ quality requirements. Using the DMAIC methodology, students will create a final report that makes recommendations for improved quality assurance.

Course Learning Objectives

  • Develop a practical framework for understanding how to achieve quality objectives, and how to plan and implement a quality assurance initiative.
  • Explore and apply the DMAIC methodology of Six Sigma quality within a management framework.
  • Create a top-level project definition for a quality assurance initiative.
  • Analyze your current process, identify metrics for measuring the process, determine if the current process meets customer requirements, and conduct a measurement systems analysis.
  • Conduct a value stream analysis to determine value and non-value added steps in critical processes.
  • Identify and verify the root causes of problems in critical processes.
  • Show, with data, how specific solutions can eliminate problems in critical processes.
  • Conduct a failure mode effect analysis to identify, analyze, prioritize, and document potential failure modes and their effects on a product or service.
  • Control the improvement process to ensure that your quality improvement plan is successful by standardizing the new process, measuring the bottom-line impact to the business, and documenting lessons learned.
  • Address challenges that could potentially impact the successful implementation of a continuous improvement program.
  • Produce a written final report that includes a summary of the objectives and results from each of the DMAIC stages, data analysis, project implementation costs, cost-savings projections, control plan for the future, and recommendations for future related projects.