MBA552 : Managing Knowledge Workers

Credit Hours:
3
Estimated Hours Per Week:
15

Overview

This course explores how organizations can manage knowledge to make the most of a company's intellectual capital and achieve long-term sustainability. The focus is on building a learning organization and the unique challenges relating to motivation, retention, and training. Students will investigate a wide range of related topics including:

  • Knowledge-intensive firms
  • Business process re-engineering
  • Knowledge management tools
  • Communities of practice

The course project is a Knowledge Management Proposal (or Evaluation): Designing (or Improving) a Knowledge Management Initiative. For a specific organization, students will either design a new knowledge management initiative, or evaluate and recommend improvements for an existing knowledge management system.

Course Learning Objectives

Upon successful completion of this course, students will be able to:

  • Discuss the importance of knowledge in contemporary organizations and illustrate how this has changed over the last 100 years.
  • Describe the difference between data, information, and knowledge, and articulate the relevance of these distinctions.
  • Critically appraise different approaches to managing knowledge within organizations in terms of ability to achieve different purposes.
  • Analyze your own organization’s approach to managing knowledge.
  • Discuss strategies to use knowledge management to support innovation.
  • Develop a knowledge management proposal or evaluation, articulating your vision for knowledge management within the organization.
ENROLLMENT
To enroll in this course, please complete the online application.

Required Texts
MBA552 texts are available from the JIU/Follett Bookstore