JIU Bookstore Services

Mission

The primary mission of JIU Bookstore Services is to assist you in the selection of required materials and to ensure their availability to our students and faculty.

Through our partnership with Follett Virtual Bookstores, the official bookstore of JIU, we are committed to providing quality products and services that support students, faculty and staff in the online learning environment. 

We participate in the University’s commitment to support each learner’s success with responsive, caring, relevant, readily available and student–centered services for a geographically dispersed adult student body by:

  • Evaluating materials for availability and cost;
  • Providing a virtual bookstore that is available 24/7; and
  • Enhancing the student experience by listening to our students and adapting to their needs.

If you don’t find what you are seeking on this site, please contact us:

JIU Bookstore Services (for questions prior to purchase or to address unresolved issues)
Office Hours: 8:30 am - 5:00 pm MST 
Phone: 800.811.5663 ext. 8222 or ext. 8837
Fax: 303.784.8591
Email: bookstore@international.edu

JIU Bookstore Mailing Address
Jones International University
Bookstore Services
9697 E. Mineral Avenue
Centennial, CO 80112

Follett Virtual Bookstores

Phone within the US:  888.273.4007 (for questions regarding purchases, returns and refunds, and customer service)

Phone outside the US: 708.437.2973 Website: www.JIU.bkstr.com
Email: JIU@fvb.follett.com
Fax within the US:  800.621.4187 Fax outside the US:  708.437.5869

CafeScribe Digital Textbooks Support

support@cafescribe.com or 877.612.2233 (Option #1)

Follett Virtual Bookstores Hours (subject to change during holidays and rush times):

Mon-Thurs 7am - 9pm CST

Fri 7am-6pm CST

Sat 8am - 5pm CST

Sun 12pm - 5pm CST 

More information and answers to common questions regarding the bookstore transition are available at www.JIU.bkstr.com.

NOTE: If you have a question or a problem regarding an order placed prior to January 1, 2012, through JIU’s old bookstore provider MBS, please contact MBS to resolve the issue:  800.325.3252 or VB@mbsbooks.com.

BOOKSTORE POLICIES

Financial Aid

Only students with certified guaranteed federal or alternative loans are eligible for book vouchers. External sources such as private scholarships are not guaranteed and therefore cannot be credited to a student’s account.  A loan is considered certified once all required admissions and loan documentation have been submitted and once the student’s financial aid budget has been approved. To determine if you are eligible or to obtain a request form, please contact your assigned Student Support Counselor (SSC).

JIU will credit eligible funds to your student account.  Once these funds have been posted they are available as a payment type at the bookstore.  Additional details about using financial aid at the bookstore are available on the bookstore website, www.JIU.bkstr.com.

Complaints/Problems

  • Students must first contact JIU’s official bookstore Follett Virtual Bookstores at 888.273.4007 before submitting a complaint to their SSC. (Military students do not need to contact the bookstore prior to submitting a complaint to their SSC.)
  • Problems unresolved by Follett may be escalated to the SSC, who will e-mail the complaint via the “Issues and Complaints Form” to the Bookstore Materials Coordinator at bookstore@international.edu.
  • Students must submit bookstore/materials problems to their SSC within thirty days of receipt.

Shipping

When ordering books, students must allow time for shipping.  JIU will not be responsible for upgraded shipping if course materials do not arrive prior to the first day of the course.

Follett Virtual Bookstores Refund Policy

Textbooks may be returned within 30 days from receipt or 30 days from the start of classes, whichever is later.  Items shipped within 10 days before the end of classes are non-refundable.  New items received with markings or damaged will be credited at the used price.

Software or CD refunds are accepted only if unopened, unless defective. 

For additional return details and procedures, visit www.JIU.bkstr.com.

INTERNATIONAL BOOK ORDERS

Guidelines for Ordering Books for International Students/Faculty

When ordering through JIU’s official bookstore Follett Virtual Bookstores, international students may have the following shipping options, depending upon the destination.  Note that customs and brokerage charges may apply to delivery of books by any of these options. Also, additional time to clear customs may be necessary. This is intended as a quick reference guide to international shipping.  Pricing and options vary by country.  

Please visit www.JIU.bkstr.com for additional details.

FedEx International Economy:  Delivery within 5 business days, Monday through Friday

FedEx International Priority:  Delivery within 1-3 business days, Monday through Friday

ABOUT Follett Digital Textbooks

CafeScribe Digital Textbooks are sold alongside traditional print versions through JIU’s official bookstore Follett Virtual Bookstores, located online at www.JIU.bkstr.com. When available, digital textbooks will be available next to the Used, New or Rental Options.  Once a digital textbook is purchased, Follett Virtual Bookstores will email the purchaser with directions on how to access the digital book.

For more information on Follett Digital Textbooks, please visit www.cafescribe.com.  For questions about purchasing or problems with a purchase of a digital textbook, please contact CafeScribe Digital Textbooks Support at support@cafescribe.com or 877.612.2233 (Option #1).