• Students must first contact JIU’s official bookstore Follett Virtual Bookstores at 1.888.273.4007 before submitting a complaint to their Student Solutions Advisor (SSA). (Military students do not need to contact the bookstore prior to submitting a complaint to their SSA.)
  • Problems unresolved by Follett may be escalated to the SSA, who will email the complaint via the “Student Book Inquiry” form to the Bookstore Materials Coordinator at
  • Students must submit bookstore/materials problems to their SSA within thirty days of receipt.