Student Complaint Against University Officials
Please visit the Student Handbook for complete policies and procedures.
Complaints can only be filed for the following: capricious, arbitrary, discriminatory or prejudiced acts from university officials, including JIU faculty. (Please refer to the Grade Appeals policy for grade appeals of final course grades.) The process is a two step procedure: first, an attempt to mediate the complaint and, if unsuccessful, then filing of a formal complaint.
- A student who has a complaint (or grievance) against a faculty member, JIU staff member or fellow student will contact Student Affairs (StudentAffairs@international.edu; fax: 303.784.8330).
- Where possible, the student will be instructed to mediate this complaint by contacting the faculty member, fellow student or staff member. (See Mediation Process, which follows.)
- Where the complaint cannot be mediated, the student will file a formal complaint with Student Affairs. (See Formal Complaint Process and Investigation, which follows.)
- The party or parties identified in the complaint will be notified and will be instructed to submit a written response to Student Affairs (StudentAffairs@international.edu; fax: 303.784.8330).
- The JIU Academic Review Committee will review the complaint and the response(s) and issue a decision and resolution.
- The decision of the Academic Review Committee is final.
The mediation process provides students, JIU staff and faculty with a procedure in which a mutually accepted agreement between the parties involved can be reached using an objective, third party facilitator. The process is intended to resolve issues that involve simple errors or misunderstandings. A written record of the mediation process will be kept on file.
Prior to submitting a formal complaint, the student should contact the Director of Student Affairs (StudentAffairs@international.edu; fax: 303.784.8330) who will counsel the complainant regarding resolution options and will help mediate the complaint by:
- Informing the accused person(s) of the nature of the complaint
- Identifying possible actions necessary for a final agreement between the parties
Formal Complaint/Appeal Process and Investigation
In such cases where a resolution cannot be solved by mediation, a written complaint must be submitted by email to Student Affairs (StudentAffairs@international.edu; fax: 303.784.8330) within one month of the last written communication regarding the occurrence and must include:
- Name, address, and phone number of the person filing the complaint
- Nature of the complaint
- Date of occurrence
- Evidence on which the complaint is based which includes supporting documentation which demonstrates the arbitrary, capricious, discriminatory, or prejudiced acts., and
- Relief sought by the complainant
The formal complaint will be recorded in the student’s file and directed to JIU’s Academic Review Committee for review and investigation. Both the complainant and the accused parties will submit all supporting evidence and names of witnesses to be interviewed within 14 days of the filing of the complaint.
An investigation will be conducted within 14 days by the Academic Review Committee. Upon completion of the investigation, a written report will be produced, which will provide details of the findings, recommended actions, or decisions. JIU’s Academic Review Committee decision is final and will be communicated to the complainant in writing.
Please be advised that JIU must share summary information about all formal, written complaints with its accrediting agency, the Higher Learning Commission. No identifying information regarding individual complaints will be made available to anyone without the express permission of the complainant, except as required under applicable laws, rules, and regulations including those relating to accreditation and university governance.
Appeals of Academic Review Committee Rulings
Appeals of Academic Review Committee rulings can be filed with the Chief Academic Officer (CAO) within 14 days of the ruling. Appeals must be in writing and based upon a violation of the established policies and procedures for reviewing a complaint rather than on the outcome of the case.
See Student Handbook, Section 4
Students with questions about a final course grade should first contact their instructor for explanation and possible remediation. Where a grade change is necessary because of a grading error, or for other sufficient reason, the instructor will submit a Grade Change Form to the Office of the Registrar.
Students unable to resolve a final grade dispute with their instructor can file a grade appeal by following the Formal Complaint/Appeal Process and Investigation. Appeals of final course grades must be based on capricious, arbitrary, discriminatory, or prejudiced acts by JIU faculty. Grade appeals must be submitted no later than 30 days after the course (for which the grade is being appealed) has officially ended.
Filing Complaint with Accrediting Agency and Relevant State Agency
Students are encouraged to follow the process, described above, when seeking resolution of a complaint. Federal law requires that students also are provided with contact information for the institution’s accrediting agency and relevant state agencies in the event that the student desires to file a complaint with these agencies. This contact information can be accessed through the following link: