Formal Complaint/Appeal Process and Investigation

In such cases where a resolution cannot be solved by mediation, a written complaint must be submitted by email to Student Affairs (; fax: 303.784.8330) within one month of the last written communication regarding the occurrence and must include:

  • Name, address, and phone number of the person filing the complaint
  • Nature of the complaint
  • Date of occurrence
  • Evidence on which the complaint is based which includes supporting documentation which demonstrates the arbitrary, capricious, discriminatory, or prejudiced acts., and
  • Relief sought by the complainant

The formal complaint will be recorded in the student’s file and directed to JIU’s Academic Review Committee for review and investigation. Both the complainant and the accused parties will submit all supporting evidence and names of witnesses to be interviewed within 14 days of the filing of the complaint.

An investigation will be conducted within 14 days by the Academic Review Committee. Upon completion of the investigation, a written report will be produced, which will provide details of the findings, recommended actions, or decisions. JIU’s Academic Review Committee decision is final and will be communicated to the complainant in writing.

Please be advised that JIU must share summary information about all formal, written complaints with its accrediting agency, the Higher Learning Commission. No identifying information regarding individual complaints will be made available to anyone without the express permission of the complainant, except as required under applicable laws, rules, and regulations including those relating to accreditation and university governance.