The mediation process provides students, JIU staff and faculty with a procedure in which a mutually accepted agreement between the parties involved can be reached using an objective, third party facilitator. The process is intended to resolve issues that involve simple errors or misunderstandings.
Prior to submitting a formal complaint, the student should contact the Director of Student Affairs (StudentAffairs@international.edu; fax: 303.784.8330) who will counsel the complainant regarding resolution options and will help mediate the complaint by:
- Informing the accused person(s) of the nature of the complaint
- Identifying possible actions necessary for a final agreement between the parties
A written record of the mediation process will be kept on file.